Online Physiotherapy

Online Physiotherapy has been shown to be just as effective if not even more effective than some face to face Physiotherapy services.

Online Physiotherapy

           Online Physiotherapy and online Exercise Physiology is achieved by a simple video link provided by us. Using your smartphone, tablet or computer, you can consult with our therapists at a convenient time and in a convenient place. Technically, you could have your consult from home whilst your baby sleeps in the other room or even between meetings at work. Online therapy works very well and has been proven to be as effective, if not better than face to face consultations.

If you can’t get to the physical practice

For whatever reason you can not make an appointment in our physical location, then online physiotherapy is a simple and practical solution.

If you are ill

If you are ill and can not make a traditional face to face consultation, then don’t let this get in your way.


Save time by cutting out the need to travel to and from your therapist. Instead, you will only have to take time out for the consultation itself.


Many studies have shown that patients can become more compliant with their therapy and exercises prescribed when they have the flexibility and support of online therapy.



What can be achieved during an online consultation?

A virtual consultation with your treating physiotherapist can be just as beneficial as a face to face. Below, we’ve answered our patients frequently asked questions to help provide more information about how online consultations work.

1. Can my treating physiotherapist conduct a proper assessment during an online consult?

Yes. Our physiotherapists assess your presenting concern via two main types of assessment. One involves asking you questions relevant to diagnosing the cause of your issue, the other is a physical examination which may involve watching how you perform certain movements or tasks. Both techniques can be done via telehealth – much of the information we gain from asking you questions gives us a very good understanding of what is contributing to your issue. From there, we can formulate your diagnosis and treatment plan.

2. Can my physiotherapist provide proper treatment online?
Much of what physiotherapists provide in the way of treatment is advice and education, as well as a targeted rehabilitation/management program. This converts very well to an online setting. Hands-on or manual treatment with your physio is obviously not available, however there are many ways your therapist can teach you to self-treat to help provide symptom relief, as we always do during our face to face consultations.

3. Is my consultation and information discussed secure?

Yes. We use a platform called Zoom to provide virtual consultations. It is an encrypted, secure platform. You need to download the corresponding app, Zoom onto your smartphone or tablet. Your treating physiotherapist will provide you with a unique access code that you will use to set up your login. If you could please use the link emailed to you by your treating therapist and join the video meeting at least 5 minutes before your appointment start time (we will be with you shortly after). It is only you and your treating physiotherapist that have access to your account.

4. How do I download the Zoom app for my online appointment?

If you want to use your smartphone then open the link sent to you via email on your phone. If you haven’t already downloaded zoom then see the instructions below.

If you want to use your smartphone or ipad/tablet, please download the app called “ZOOM”. Click here for ANDROID Phone/ Tablet/ or here for APPLE iPhone/ iPad

If you want to use your computer you can do the same with these links. Click here for WINDOWS PC or here for APPLE MAC

5. How can I learn the exercises, or get the handouts required?

We will send you your individually prescribed exercises with pictures, videos and instructions, as well as educational handouts and any questionnaires required.

6. Do my online consultations qualify for a private health insurance or medicare rebate?

Private Health: Several private health funds have agreed to provide benefits for individual (one on one) physiotherapy teleconsultations. Health funds will provide coverage for teleconsultations provided by physiotherapists from Tuesday 14 April 2020 subject to the conditions. Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations. Some funds may impose additional conditions

Medicare: Yes there are some MBS items for telehealth.